ONLINE CUSTOMER SERVICE
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To offer you the best service, we deliver to countries around the world and offer FedEx IP shipping. Shipping rates vary based upon shipment weight and your rate will be automatically calculated at checkout. Up to 5KG the shipping rate is 11.99EUR
IMPORTANT DELIVERY INFORMATION
We recommend that you consider the following information:
• All orders require a signature upon receipt,
• We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address,
• FedEx does not deliver to P.O. Boxes or use General Delivery.
• If FedEx does not find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
-ALL orders will be sent with tracking information for you to check online with the corresponding courier's website. Once your order is prepped for shipment, you will receive a tracking number from our automated system.
-Once the order ships from us, it is not our responsibility and is the property of the purchaser. Tracking numbers will automatically be emailed once the order is prepped for shipment.
-The shipping requires signature confirmation for your delivery.
GEORGIA LEYLA IS NOT RESPONSIBLE FOR ANY PACKAGES LOST OR STOLEN IN THE MAIL. EVERY CUSTOMER WILL RECEIVE AN ORDER NUMBER AS WELL AS THE TRACKING NUMBER WHEN THEIR ORDER HAS BEEN SHIPPED OUT. ONCE YOU HAVE RECEIVED THIS INFORMATION, IT IS NO LONGER THE RESPONSIBILITY OF GEORGIA LEYLA.
For items that come back to us being either unclaimed at customs or the wrong address or information was given to us, a store credit will then be issued MINUS any costs that have occurred to us for the order (i.e. shipping and handling costs).
Shipping costs that have occurred to us for the order (i.e. shipping and handling costs) are not refundable, no exceptions.
HOW LONG UNTIL I RECEIVE MY ORDER?
Please plan ahead! Georgia Leyla units are handmade to order. All products are pre-order items. Some take 3 days to be shipped, others up to 15 days. Products will be conveniently delivered to the address you prefer as soon as they are available in our stock. In the Description Page of all items, you will also find their expected shipping date/estimated time arrival. Production times can run longer with larger orders. If your order includes both products that are ready to be shipped in 3 days and 10-15 days items, the products will be shipped all together on the latest expected date. You will receive a confirmation e-mail as soon as we ship your package.
If you need your item by a specific date please contact me and make sure we can accommodate your deadline. We always try to do our best to get your order as fast as possible.
TRACKING YOUR ORDER
You can check the current status of your shipment by signing into your account and visiting the 'Orders' section. You will receive an email confirmation when your order is shipped. You can also track the status of your package by using the tracking number we have provided you with on FedEx website
DELIVERIES TO RUSSIAN FEDERATION
Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad. The limit is 3 pieces and 200 euros per order/package. If you would like to order more, our Customer Service team will be happy to inform you.
WHEN DO WE DELIVER?
Our Online Store ships worldwide with FedEx, delivering 9am-5pm, Monday to Friday. FedEx does not deliver on holidays.
INTERNATIONAL ORDERS - CUSTOMS INFORMATION:
We ship from the European Union. Orders inside EU are not legible to customs. Until today, North America and Europe orders were not subject to custom taxes.
We will always dispatch your order so you don't need to pay tax, but we cannot guarantee there will be no tax. Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country for it's delivery. GeorgiaLeyla is not responsible for them. This is standard for most online purchasing with any company. If you do not pay these taxes or your package is UNCLAIMED you will NOT be given any refunds if the items are not paid for and collected. This is the buyers responsibility and unclaimed items due to non payment of VAT tax will not be refunded. For more information regarding your country's customs policies, please contact your local customs office. SERVICE FEES AND PAYMENT FOR CUSTOMS OPERATIONS: Service fees are determined based on the Customs Brokers rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. The Consignee must pay for the Customs Brokers services. The Customs Broker reserves the right to withhold any goods of the Consignee at the latters expense until the Customer Brokers services provided to the Consignee hereunder are paid in full.
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