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FAQS

01. HOW DO I MAKE A PURCHASE?

Shopping the GeorgiaLeyla Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Shoes', 'Accessories' section on the site, or browse through our 'Icons'.
Once you have found an item, select your size and color and use the 'ADD TO BAG' button underneath.
Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag, you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

02. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account':

• Track your orders and review past purchases;
• Gain access to your ‘Wish List’;
• Save your address and card details for faster shopping;
• Manage your account details and newsletter subscriptions.

03. WHAT SHOULD I DO IF I FORGOT MY PASSWORD?

If you’ve forgotten your password follow these steps to restore it:

• Click on the Sign In icon in the top right corner
• Select “Forgot Password”
• Follow the instructions shown in the pop-up that will open
• Insert your email address and click on send
You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.

04. WHICH SIZE SHOULD I CHOOSE

In the GeorgiaLeyla Online Store, sizes may be based on the International sizing system. To convert this to your usual size, simply click on 'Size Guide' on every product page. Where an item runs small or large to size, this will also be identified in the item description.

05. HOW DO I KNOW IF AN ITEM IS IN STOCK?

All the products shown on our website are available, but not readily available. All products are in a pre-order service, which is shipped from 3-15 days after purchase. This will also be identified and clarified in the item description.

06. IS IT SAFE TO USE MY CREDIT CARD AT THE GEORGIALEYLA ONLINE STORE?

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems.

07. WHY DO I NEED TO RE-ENTER MY CREDIT CARD DETAILS WHEN REQUESTING DELIVERY TO A NEW ADDRESS?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (even if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

08. HOW CAN I REMOVE MY SAVED CREDIT CARD DETAILS?

There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.

09. DOES THE GEORGIALEYLA ONLINE STORE DELIVER TO POST OFFICE BOXES OR FREIGHT FORWARDING ADDRESSES?

Please note that we are unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.

11. HOW DO I CHANGE MY CURRENCY?

For all destinations, you will be charged in Euros. If you are a customer whose credit card is not denominated in any of these currencies, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. To change currency, simply change the country by selecting the country icon on the bottom center of the footer of the site and select from the list of shipping destinations.

12. DOES THE GEORGIALEYLA ONLINE STORE SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

13. HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL DELIVERY COST?

We ship with FedEx IP shipping. Shipping takes from  1-3 days * For further details, please visit our Shipping Information section.

14. IS MY PACKAGE INSURED?

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

15. DO I NEED TO SIGN FOR MY ORDER?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.

16. CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?

We are unable to redirect orders to a different address after ship. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

17. CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order.

18. HOW WILL I KNOW YOU RECEIVED MY ORDER AND WHEN WILL PAYMENT BE DEDUCTED?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of shipment. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Service team and will only charge your credit card for the value of the items in stock.

19. CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.

20. WHERE IS MY ORDER?

We aim to ship all orders within 3 days *exceptions apply. Estimated delivery times are to only be used as a reference, and we are not responsible for any delay caused by credit card payment authorization.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. You will be able to track your order on FedEx website. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. 

21. HOW WILL I RECEIVE THE PACKAGE?

The international priority packaging is composed of a rigid box (for big items or big orders) and a personalized gift with the GeorgiaLeyla logo. All product categories include gift packaging.

21. HOW DO I RETURN AN ITEM?
To discover our returns and refunds policy and to learn how to return an item, please kindly visit our Returns section in the Customer Service area.
 
24. IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information on the GeorgiaLeyla Online Store is kept private and confidential and at no point will we rent or sell this. To register, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, and credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that in case you subscribed to our newsletter we may use your contact details to inform you of the latest arrivals as well as special promotions. If you would prefer not to receive these updates, you can unsubscribe at any time in 'My Account' selecting 'Newsletter Management'. For further details, please visit our Privacy Policy section.

25. WHAT ARE COOKIES AND SHOULD I BE WORRIED ABOUT THEM?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag and your previous purchases, and to deliver content specific to your interests. They are designed to assist your shopping and therefore are nothing to worry about. Most browsers are automatically set up to accept cookies, but usually, you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit the GeorgiaLeyla Online Store.

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